Operations Coordinator (Part-Time)

 

Job Summary:

The Operations Coordinator assumes a generalist operational role with handling several important duties and responsibilities within the Medical Exams & Travel Department. The role communicates continuously with clients and authorized agencies both verbally and in writing to schedule and complete corporate health exams. Perform review utilizing medical standards provided the WorkCare Medical Director. Perform daily call center and administrative activities related to drug testing compliance, documentation and process control, and vendor issues.

Part-time shifts available:

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  Saturday and Sunday 7:00am - 3:00pm EST
• Saturday and Sunday 2:30pm – 11:00pm EST
• Friday and Saturday 11:00pm - 7:30am EST

We are anticipating a 2 week training period that would occur Monday-Friday during regular business hours.

What is Medical Exams & Travel? Medical monitoring programs apply to job applicants or employees who are at risk of exposure to hazardous conditions or substances. We take our role in this protection process seriously. The Medical Exams & Travel team is dedicated to making sure exams and results are handled in an accurate, timely and secure way. Results from baseline and periodic exams provide comparisons to help identify and manage exposure risks before they result in injury or illness. A change in health status provides the information needed to develop workplace protections and targeted medical interventions.

Responsibilities:

• Responsible for scheduling and completion of corporate health exams. Primary duties include but are not limited to:

• Verify past medical records to authorize protocols for current exams.
• Maintain correct database of client, employees, and clinic information. Update as necessary.
• Review and process negative drug screens.

• Provide day to day customer support by answering emails and inbound calls including but not limited to scheduling, and follow-up.
• Manage the international provider network including expansion of the international network and follow-up on paperwork and invoices.
• Work closely with the MRO vendor, clients, clinicians, and other stakeholders to ensure documentation accuracy and time efficiency for all results.
• Request documentation from vendors, clinics, or clients as required to complete the review process.
• Review clinical documentation to ensure all necessary elements are present.
• Perform review utilizing medical standards provided the WorkCare Medical Director to ensure the medical services were completed appropriately and clearance can be issued.
• Escalates medical review per WorkCare guidelines.
• Meet deadlines and company goals.
• Performs additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare.

Qualifications:

• Education and Experience
  • High school diploma or general education degree (GED)
  • -or- two to four years related experience and/or training
  • -or- equivalent combination of education and experience

• Skills and Competencies
  • Strong verbal, written and interpersonal communication skills.
  • Must be able to demonstrate the ability of maintaining privacy and confidentiality; critical thinking skills; make independent decisions in accordance with company policy and procedures; and take initiative on issues that arise daily.
  • Demonstrate civility - employee shall work well under pressure meeting multiple and sometimes competing deadlines.
  • Demonstrate cooperative behavior with colleagues, supervisors, and clients.
  • The ability to create and edit written materials; the ability to gather data, compile information and prepare reports.
  • Ability to manage multiple priorities, with attention to detail and accuracy.
  • Strong time management, organizational, and follow-through skills.
  • Ability to meet and exceed daily and weekly individual performance goals.
  • Requires regular and predictable attendance and punctuality.

• Computer Skills
  • Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) and learn other software as needed.

• Physical Demands
  • Requires sitting for long periods of time, working at a desk. Some bending and stretching required. Working under stress and use of telephone required. Manual dexterity required for use of calculator and computer keyboard. The employee is occasionally required to stand, walk, stoop, kneel and/or crouch. The employee must occasionally lift and/or move up to 25 pounds.
• Work Environment
  • Mainly indoor, office environment conditions.
  • The noise level is usually moderate.
  • Air quality is good, and temperature is controlled.
  • Work Environment must be free from background noise and distraction.
  • At home set up must meet all Company IT, privacy, and safety requirements.
• Work From Home Requirements
  • All employees working from home are expected to adhere to the following requirements prior to working from home.
  • Employees must live in a location that can maintain reasonable connectivity to power and internet.
  • Must meet all IT requirements.
  • Work Environment must be free from background noise and distraction.
  • Must dedicate their full attention to their job duties during working hours.
  • Must be able to meet the following privacy and security requirements, as per HIPAA regulations:
  • Home office must be in an enclosed private room with 4 walls.
  • Home office must have a closed-door during business hours.
  • Home office must be removed from normal foot traffic.
  • During working hours no unauthorized personnel are allowed in the home office.

Additional Job Information: The salary for this position is $24.00 per hour. Benefits for this position include 401K. Every qualified individual has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, benefits, employee activities, and general treatment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable local, state, or federal law. About WorkCare:

WorkCare, Inc., is a U.S.-based, physician-directed occupational health company with global outreach.

Our mission is Protecting and Promoting Employee Health…from Hire to Retire. We believe Work Matters. Health Counts. Prevention Saves.

Our occupational clinicians and industry subject matter experts deliver integrated, total worker health solutions to employers in all types of industries. Our capabilities include Medical Exams & Travel program management; 24/7 Incident Intervention telehealth triage; Onsite Services & Clinics; Consulting Medical Directors; Clinical Accommodation and Leave Management support; and a full suite of COVID-19 interventions. Our Industrial Athlete and Bio-ergonomic Surveillance programs are designed to prevent and manage work-related strains and sprains.

Visit www.workcare.com to learn more.

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