Scheduler, Healthcare Operations
Location: Wellesley Massachusetts
Description: HealthDrive Corporation is at the momment seeking for Scheduler, Healthcare Operations right now, this position will be placed in Massachusetts. For complete informations about this position opportunity kindly read the description below. HealthDrive delivers on-site dentistry, optometry, podiatry, and audiology to residents in long-term care, skilled nursing, and assisted living ! facilities. Each specialty offered by HealthDrive is one that directly impacts the quality of daily life for the deserving residents we serve. HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence.
We are seeking a highly professional and organized patient appointment Scheduler with outstanding customer service and communication skills, including excellent writing skills.
Responsibilities include, but are not limited to:
- Proactively scheduling patient visits in a timely manner for clinical care, fittings and/or dispensing of equipment (DME) items
- Communicating scheduling information, answering questions, and providing internal support for HealthDrive Providers as appropriate
- Identifying gaps between Provider availability and patient needs
- Reviewing patient enrollment for assigned facilities, evaluating opportunities for growth; working with facilities and external ! sales team(s) to facilitate
- Managing communications b! etween facilities and HealthDrive
- Monitoring pipeline for DME in assigned facilities, work to assist in ensuring schedules minimize time to dispense
- Working with facilities to ensure HealthDrive Provider has appropriate work space for exams
- Maintaining HealthDrive Provider profiles to facilitate timely and effective scheduling
- Maintaining facility profiles to facilitate timely and effective scheduling
- Facilitating same day care, coordinating with appropriate departments, individuals and Providers as appropriate
- Coordinating and providing facility data to Sales team for all contract cancellations upon notification of cancellation
- Updating Managers/Supervisors with feedback from customers to improve services or provide recognition of staff members
- To qualify for this role the individual must have a minimum of an Associate’s degree and/or equivalent work experience
- Must have excellent interpersonal skills and a strong ability to communicate both verbally and in writing
- Must be highly organized and have the ability to work in a fast-paced environment
- Must have outstanding customer service skills, be very comfortable on the phone, and have a highly professional and pleasant phone manner
- Must be able to type a minimum of 30 WPM
- Must be a creative problem solver and develop ethical, professional solutions for finding information, developing effective communication strategies and relationships
- Must be comfortable and effective working with both custom and “off the shelf†computer applications
- Must be highly self-motivated and have the ability to work effectively with minimal supervision
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to HealthDrive Corporation.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Tue, 19 Nov 2013 05:07:16 GMT