Customer Service - Chat Process [India]

 

Pune, Maharashtra, India

Job Description

About The Company:

ARA’s client is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. They are driven by the excitement of building technologies, inventing products, and providing services that change lives. They embrace new ways of doing things, make decisions quickly, and are not afraid to fail. They have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, They research and develop new technologies from them on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Their mission is to be Earth's most customer-centric company. Their actions, goals, projects, programs, and inventions begin and end with the customer top of mind.

The Role:

Customer Service Associate

Key Responsibilities:

• Deliver timely, accurate and professional customer service to all our customers.
• Assist customers in expediting orders and correcting post-sales problems.
• Communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.

Skills Required:

• Good Communication written & Verbal skills.
• Action-oriented, self-disciplined, and organized
• Effective time management skills and ability to prioritize work time to ensure productivity and department standards
• Ability to communicate clearly with both internal and external customers
• Good comprehension skills - the ability to clearly understand and address customer issues appropriately
• Good composition skills - the ability to compose grammatically correct, concise, and accurate written responses
• Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
• Good typing skills.
• Should be a self-driven, motivated, and task-driven individual who can learn fast and operate with minimal support from Manager and Lead.
• Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
• Should ensure a ‘Work-like’ environment with no disturbance during the work hours.

Qualifications & Experience:

• The minimum qualification is 10 + 2. Any graduate/ PG is eligible
• Minimum 6 months of work experience (any domain experience) can apply.

Required Skills

Customer Experience, Customer Service, Communication Written, Computer System, Typing Skills, International Voice process, BPO, Customer support,, chat process

Educational Qualification

Undergraduate/ Graduate

May 14, 2023

Pay Rate

350000 - 420000 INR Per Annum

0 - 1 Years Exp.

10 Vacancies

 

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