About Blue Cross
Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We’re committed to reinventing health care to improve health for our members and the community. We hope you'll join us.
NOW HIRING!
Are you an experienced customer service representative driven by empathy and a passion to help?
If so- we would love to speak with you!
We are now hiring Member Experience Advocates for a training Start Date of 6/26/2023 and 7/10/2023.
This is a fully remote position!
We deeply value our Member Service Advocates by offering a $23/hr starting rate and a $1,500 retention bonus.
Our benefits start on day one and you accrue 3.5 weeks of vacation annually with 8 company holidays and 20hrs of volunteer time off.
How is This Role Important to Our Work?
The Member Experience Advocate is responsible for delivering the best possible service experience for each member interaction through handling inbound calls and inquiries, and assisting our customers in providing product information, benefits, claims resolution, eligibility, and billing questions
We provide 8-10 weeks of paid training to set you up for success in this role! Training begins 6/26/2023 or 7/10/2023. Schedule during training: Monday – Friday from 8:30 – 5:00 PM, Schedule after training: Rotating 8.5-hour shifts between the hours of 7am - 8pm Monday-Friday.
This position will be full time remote, work from home position. You are required to have an Internet Service Provider (ISP) that has a high-speed internet land-based connection. To ensure stable performance, the connection must be hard-wired from the router to the company provided equipment.
You must live in the state of MN to be eligible for this role.
The rate of pay in this role will be $23/hr
A Day in the Life:
- Talent for and a desire to help members by engaging and interacting with a wide range of people including leadership, support staff and internal and external partners.
- Thoughtfully engage with members and customers to identify issues and apply customized solutions to meet their personal and technology needs.
- Resolving member issues - determining what went wrong, asking questions and resolving appropriate actions.
- Ability to multitask and navigate through many applications while providing a seamless experience to our callers.
- Advocating for members by providing compassionate and proactive support.
- Maintaining relationships with both satisfied and dissatisfied members.
- Ability to maintain a strict standard of confidentiality to ensure that members protected health information is secure.
- Capability to work remote and dedicate 90% of work schedule to interacting with members via the phone or other technology.
- Demonstrates dedication to our values, practices, policies, and procedures.
- Ensuring an optimum member experience by helping members achieve the best possible health outcomes which will increase member retention and grow brand awareness.
- Capability to perform additional accountabilities including but not limited to working written or email correspondence and mentoring others.
Nice to Have:
- Prior insurance or health care experience
- Prior experience interacting with consumers
- Associate degree
- Microsoft Office (Outlook, Word, OneNote Excel, etc.)
Required Skills & Experiences:
- High School Diploma or GED.
- 2 years of relevant customer service or call center experience.
- Willing to work a flexible scheduled between the hours of 7 am – 8 pm Monday through Friday.
- Dedicated with the ability to work independently by taking personal accountability for their performance and actions.
- Proven resiliency, compassion, and ability to encourage and empower members to take actions to improve their health outcomes.
- Ability to be empathetic, compassionate and demonstrate patience.
- Strong communication and listening skills.
- Ability to adapt to ever changing health care requirements and processes.
- Ability to educate and provide creative solutions that empower members to make healthcare decisions that drive improved health outcomes.
- Ability to remain calm in challenging situations.
- Ability to work a weekly schedule that is shifted to enable the organization to meet member and business needs.
- Advanced ability to navigate between numerous systems, screens, websites, and workflows to effectively provide personalized solutions for our members.
- Computer literacy and typing skills (Ability to learn new process, technology, etc.)
- Ability to solve problems logically and critically
- Proven effective time management and organizational skills
Role Designation:
Teleworker
Role designation definition: Teleworking is working full time remote. Hybrid is a combination of working onsite and remotely. Onsite is full-time onsite.
Make a difference
Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talent.acquisition@bluecrossmn.com.
All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S.
Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.
