We are looking for customer-centered service representatives. As a customer service representative, you will build and develop customer relationships within the community to promote Insurance Navy and our services. A customer service representative will ensure service standards, respond quickly and efficiently to customer inquiries and maintain high customer satisfaction. We are a growing agency offering competitive pay and employee benefits.
Duties and responsibilities:
- Manage large amounts of incoming calls, clients and walk-ins
- Generate sales leads
- Identify customers insurance needs and direct them to insurance agent
- Build relationships and trust with customer accounts through open communication
- Provide accurate and complete information upon request
- Handle customer complaints, provide appropriate solutions and suggest alternatives within a reasonable period; follow up to guarantee resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take payments in office
- Assist the insurance agent
- Perform other duties as assigned by management.
Job Types: Full-time, Part-time
Pay: $17.63 - $21.24 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Work from home
Experience level:
- 1 year
- No experience needed
Shift:
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- Hybrid remote
- Office
Ability to commute/relocate:
- Audubon, PA 19403: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Work Location: Hybrid remote in Audubon, PA 19403
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