Role and Responsibilities
CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global team and unparalleled expertise.
We offer a comprehensive portfolio of products and a digital ecosystem to address three main markets – Commercial Aviation, Business Aviation and Crew Engagement.
Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE's customizable end-to-end solution improves decision-making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience.
CAE Flight Operations equips aviation professionals with the data needed to make informed decisions and take control of critical tasks.
The role we are offering you:
The Flight Services Team is looking for a Product Specialist to join our support team. Are you ready to:
Provide 2nd level support, troubleshooting and responding to customer reported issues related to the application. This support includes investigating on testing labs, reviewing and analyzing logs, data manipulation and investigation on databases, as well as providing support through online-shared sessions with customers.
Handle user issues, understands and practices excellent customer service by providing quality and timely support.
Provides training and coaching to less experienced team members.
Assist in diagnosing and resolving complex issues by correcting problems on customer environments or replicating and troubleshooting the issue in our labs.
Connect and collaborate with other teams to escalate client issues via email, ticketing system and internal meetings.
Gather client feedback and provide feedback to internal stakeholders
Document issues and solutions and perform administrative tasks as required
The ideal candidate has:
Any Bachelors degree
2 to 5 years experience in technical product support
Ability to handle multiple projects simultaneously
Ability to work under pressure
Ability to work flexible shifts and to adapt to changing work schedules.
Advanced computer software skills
Advanced knowledge/experience on Microsoft Windows OS is required (knowledge on Windows Server is a plus)
SQL knowledge is required
UNIX/Linux knowledge is a plus
Good written and verbal communication skills
Fluency in English
CAE offers:
an environment where your initiatives will be recognized and valued.
the opportunity to travel internationally.
the opportunity to work on a variety of projects on a multidisciplinary team.
the opportunity to represent the organization at external conventions and conferences.
the possibility to work from home occasionally.
flexible schedules.
attractive employee benefits.
Come share your passion with us!
About CAE:
At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defence and security forces, and healthcare practitioners to perform at their best every day and when the stakes are highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries.
Everyday, our people make the amazing happen. Their work enables our customers to perform at their best and move society forward. Our people are the heart of our first-class organization.
#LI-JN1
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.
The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.
