Our dispatcher’s primary responsibility is to coordinate and dispatch service techs to perform various types of work order job tasks for its client's region. We are only looking for experienced people capable of performing well under pressure and maintaining a professional attitude under a multitude of working conditions. In addition the ideal candidate must have dispatching experience in all basic trades, electrical, general carpentry, and plumbing. Hours are 5:00 pm to 2:00 am.
Responsibilities:
- Receive work orders in Service Management
- Update notes for work orders in the system for tracking purposes
- Schedule technicians, subcontractors and coordinate all related service and contract calls.
- Record traveling, arrival and departure time of all Technicians’ within the company’s data base.
- Check in and out all scheduled calls. Input technician notes for each call in real time.
- Receive and verify Technicians and Subcontractors paperwork for accuracy and process.
- Able to maintain detailed information and records of each related call within a database.
- Update and maintain a labor file for billing.
- Create a summary price out sheet for all service calls.
- Maintain a weekly open report for management.
- Issue purchase orders. Input purchase order log into system on a daily basis.
- Verify time sheets against work orders and D-Board system.
- Maintain service and contract files.
- Be able to communicate efficiently with technicians
Qualifications:
- Strong communication and computer skills.
- Minimum 5 years’ experience with dispatching multiple Technicians’.
- Self-starter and someone who can prioritize and process information quickly pertaining to emergency and non- emergency related calls.
- Experience in Service Management is a plus.
- Someone who works in a professional manner at all times and speaks well with clients and employees.
- Multi-tasker and team player
- Can adapt to pressure situations
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Night shift
Work Location: Remote
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