Social Media Customer Care Agent, Buffalo Reservation Center - Remote

 

The Opportunity

Delaware North is hiring a full-time Social Media Customer Care Agent to join our team in Buffalo, New York. As a Customer Care Agent, you will be responsible for communicating with guests via a variety of social media platforms and act as a representative of the company.

Pay

Minimum pay rate: $15.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities

• Monitor social media channels and respond quickly and professionally to engagements on Facebook, Twitter, and other platforms
• Act as a brand ambassador and provide consistent service to guests
• Escalate guest dissatisfaction to the appropriate department
• Attend and actively participate in department meetings
• Follow social media protocol and adhere to guidelines

Qualifications

• Previous customer service experience, including written forms of customer service
• Excellent written communication skills including grammar, sentence structure, and spelling
• Experience using various social media platforms
• Computer literate with strong typing skills and the ability to learn new applications quickly
• Positive attitude with proven ability to work well in teams
• Strong typing skills

Shift Details

Day shift
Evening shift
Holidays
Weekends as needed

Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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