Email Customer Service Representative
Classification: Non-Exempt, Hourly Employee
Position Summary: An Email Customer Service Representative is responsible for providing prompt and efficient customer service via email to our pet parents. You will be resolving customer service questions, issues, and complaints to the satisfaction of customers in a manner that complies with the company’s standards. Tasks may include placing or updating orders, providing product and procedural information, and providing order, Rx and refund statuses.
Essential Functions:
(Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions).
· Ability to speak clearly, hear, and write in English.
· Ability to adapt and respond to different types of personalities via chat.
· Ability to actively read and understand.
· Ability to maintain high customer satisfaction ratings based on company standards.
· Ability to handle up to three chats at a time.
· Ability to sit for lengthy periods of time.
· Ability to do simple math.
· Must have close and distance vision and the ability to read a computer screen and printing material with or without vision aids.
Skills and Specifications:
- Excellent written communication skills
- Strong time-management and organizational skills
- Previous chat experience
- Work well with others
- Basic skills with tools
- Strong attention to detail
Essential Physical Demands/Work Environment: The usual and customary methods of performing the job’s functions require the following physical demands: The employee is frequently required to sit, stand and walk for long periods of time.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
- No nights
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- Remote
Experience:
- Pet healthcare: 1 year (Required)
- Customer Service: 2 years (Required)
Work Location: Remote
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