Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Position Summary
Responsibilities
Tire Service Duties (50%)
- Repairs and balances tires
- Operates tire changer, handles air impact wrenches and torque wrenches
- Changes tires in the service department for Boss’ cars as required based on flow of sales mix in location. (Total weight of wheels and tires together weigh an average of (30 to 55 lbs.) and can go up to (114 lbs.)
- BSRO certifications complete and current
- Follows all BSRO applicable BSRO Standard Operating Procedures (SOPs) and Policies
Car Service Duties (20%)
- Performs lubrications and oil changes
- Performs basic vehicle inspections and elemental mechanical tasks following BSRO inspection and recommendations procedures. Example: Installs batteries
- BSRO certifications complete and current
- Follows all BSRO applicable BSRO Standard Operating Procedures (SOPs) and Policies
Miscellaneous (30%)
- Unloads and loads 20 to 100 pound items from trucks as required and moves them into warehouse storage
- Maintains service center standards of cleanliness, orderliness and appearance of space and equipment in the service department
- Complies with company safety policy and federal/state OSHA safety requirements which include, but is not limited to, the wearing of approved eye protection, proper lifting techniques, proper wheel torqueing, proper footwear, etc.
- Drives vehicles, e.g., to deliver merchandise, move Boss’ cars, etc.
- Interacts with Bosses in a non-sales capacity
- Other duties as assigned by Store Manager, Service Manager and/or Manager of Vehicle Services
PHYSICAL DEMANDS
Tire Service
- Perform 0 to 3 flat repairs per day
- Mount and balance 4 to 28 tires per day
- Rotate wheels on 1 to 7 vehicles per day
- Pull new tires for Bosses weighing between (11 lbs. & 72 lbs.)
- Average car tire weighs (27 lbs.), Average truck/SUV tire weighs (35 lbs.), Average Off Road Truck tire weighs (44.5 lbs.)
- Tire racks are between (4in. & 106in.) with ladders and step ladders available depending on the store
- Wheels weigh between (5 & 42 lbs.) with an average of (20.6 lbs.)
- Place wheels and tires on mounting machines between (28in. & 31in.)
- Place wheels on balancer between (27in. & 29in.)
- Tire mounting handles are between (19in. & 64in.)
- Use foot controls to remove and mount tires
- Tire repair stand is between (36in. & 39in.)
- Pulling back the tire bar to hook onto the mounting machine requires (20 to 35 lbs.) of force
- Pulling the valve stem with a tool requires (1 to 15 lbs.) of force
- Wing nut for balancer weighs (4 lbs.)
- Air impact wrench/torque gun weighs (6 to 8 lbs.)
- Pushing down on torque bars requires (40 to 80 lbs.) of force. Body weight can be used to offset the force needed.
- Air hoses hang between (72in. & 80in.)
Oil Changes
- Oil changes can take between (35 min. & 1 hour)
- Opening and closing hoods requires (3 to 6 lbs.) of force
- Pulling oil hose to vehicles requires (4 to 13 lbs.) of force
- Oil hoses hang between (66in. & 80in.)
- Maneuvering oil carts requires (4 to 15 lbs.) of force
- Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
- Adjusting arm length requires (3 to 22 lbs.) of force
- Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
- Oil filters are stored between (4in. & 61in.)
- Individual quarts of oil weigh (1.5 to 2 lbs.)
- Oil filters weigh less then (5 lbs.)
Miscellaneous
- Opening doors requires (20 to 45 lbs.) of lifting force
- Closing doors requires (20 to 80 lbs.) of pulling force without the use of body weight
- Drive Boss vehicles
- Batteries are on racks between (3in. & 48in.) weighing between (27 & 49 lbs.)
- Supplies are between (5in. & 112in.) with ladders and step ladders available depending on the store
- Supplies weigh between (1 & 42 lbs.)
Store Upkeep
- Use a dry mop or broom if needed to keep the floor clean
- Stock paper products and soap in the restrooms
- Paper products and soap weigh less then (3 lbs.)
- Use rags or paper towels and spray bottles to keep displays, counters, and other areas clean
- All cleaning supplies and paper products weigh less then (5 lbs.)
WORK ENVIRONMENT
- Cold work environment in the winter with a cold cement floor
- Hot work environment in the summer
- Oil and other slippery substances on the floor at times
- Exposure to a variety of chemicals used in cleaning, lubrication, etc.
PREFERRED QUALIFICATIONS
- Experience in automotive service industry preferred
Minimum Qualifications
- Reading and writing
- Ability to learn basic mechanical tasks
- Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
