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JOB DESCRIPTION
Position Title:
Patient Engagement Supervisor
Department:
Recruitment
Reports To:
Executive Director, Patient Insights & Engagement
Direct Reports:
Patient Engagement Coordinators, Patient Navigators, Screening Coordinators
POSITION FUNCTION
The Patient Engagement Lead is responsible for managing a team of Patient Engagement Coordinators, Patient Navigators and Screening Coordinators, and assisting with implementing the recruitment and retention strategies of subjects in assigned therapeutic area studies across Centricity Research. The Patient Engagement Lead will work with the Regional Site Leads/Managers, Marketing and other Research personnel to meet enrollment targets and applicable objectives. This is a remote opportunity with the ability to travel to sites as needed.
ORGANIZATION SUMMARY
Our Passionate Cause:
Revolutionizing Research & Changing Lives!
Organization Profile:
IACT Health, LMC Manna Research, and True North Clinical Research joined forces in late 2021 to become Centricity Research. Centricity Research is a clinical research organization with more than 40 sites, access to over 1.6 million patients, and more than 150 active investigators across Canada and the southeastern United States. Our name, Centricity Research, was purposefully chosen to signify the fact that we are customer centric. Our patient volunteers, sponsors, CROs, and physicians are the cornerstone of our business. The name Centricity Research also highlights the fact that our organization has earned a position of prominence and importance within the industry. We aim to build and nurture strong, trusting relationships with all audiences, and being customer-centric is embedded within our company culture.
FUNdamentals:
Centricity Research recognizes the following core values as being essential characteristics for individual and collective success:
- Dream Big
- Go Above and Beyond
- Do The Right Thing
- Be Curious
- Have Fun
ESSENTIAL FUNCTIONS
Performance manage respective team in all tasks assigned, i.e. ad caller metrics, database calls & community outreach efforts- Responsible for position-specific onboarding and training for Patient Engagement Coordinators, Patient Navigators and Screening Coordinators
- Mentor Patient Engagement Coordinators and Patient Navigators to ensure effective recruitment and retention i.e., job shadowing/1:1’s
- Implement study start up initiatives & media plans for upcoming studies to ensure enrollment targets are met, and provide appropriate metrics to sponsors
- Alongside marketing team, create marketing and community outreach campaigns and monitor enrollment results
- Centralize chart screening or provide support for sites if needed
- Support the creation, review, and approval of all recruitment material i.e., patient letters, radio & paper advertisements, social media campaigns, study cheat sheets, fax, or email blasts to ensure materials are ready prior to study start
- Ensure query review is completed by central or site teams; support optimization of query accuracy and implement strategies to improve percentage of eligible candidates
- Streamline Ad Caller Database; assessment of return on investment on marketing initiatives and seek additional funding from sponsors as needed
- Manage Ad Caller platforms (e.g., Autocruitment), provide timely updates, bring recruitment challenges to sponsor as necessary.
- Establish physician community outreach campaigns to identify potential sources of new patients for site trial recruitment
- Willing to travel and support all Centricity sites
- Assist the Executive Director, Patient Insights and Engagement and/or Investigators with any other research tasks as required
EDUCATION/EXPERIENCE
Minimum:
- Bachelor of Science Degree or Minimum 2-4 years Clinical Research Experience
- Experience in people management or 2-4 years working with Centricity Research
- Experience working in Marketing/Sales
Preferred:
- Post-secondary education in a clinical research program
- ACRP certification
CORE COMPETENCIES/SKILLS
Prerequisite (Essential):
- Excellent communication skills (verbal and written)
- Excellent computer skills (MS Word, Excel and Outlook)
- Attention to detail
- Ability to manage time efficiently
- Self-directed
- Teamwork & Collaboration
- Proficient level of clinical, interpretive and analytical skills with organizational skills for project planning
- Flexible & Adaptable
- Strong knowledge of ICH GCP, FDA & HC Division 5 guidelines
Foundation:
- Conflict resolution
- Receptive to feedback
- Empowering & Developing others
- Empathy Skills
- Planning and organizing skills
- Excellent problem-solving skills
- Achievement oriented
- Analytical ability
- Initiative
- Decision making
Leadership:
- Forward thinking
- Innovative
- Creative
- Strategic thinking
- Self confidence
- Strong interpersonal skills
PHYSICAL DEMANDS
Physical demands include but not limited to prolonged sitting, light lifting, standing, reaching, walking, and bending.- Frequently required to complete work on the computer in a seated position
- May be required to lift light boxes (10 - 20lbs)
WORKING CONDITIONS
Modern medical office environment or home environment- Required to follow all healthcare industry OHSA and OSHA guidelines
- Required to perform duties in relation to PHIPA, HIPAA, PIDEDA
- Some positions may require overnight/weekend hours
BENEFITS
Opportunities to work with internationally renowned physicians- Comprehensive health benefits, competitive salary
- RRSP or 401(k) contribution matching
- Continued opportunities for growth & development; yearly education allowance
- Paid holiday closures and employee appreciation days off
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements. Scheduling flexibility is required to accommodate changing business needs.
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